Hi, I’m Jennipher and I work as a Caseworker in the Resettlement Services team at the Home Office.
I joined the Home Office in 2023 as an Administrative Officer and have recently been promoted to an Executive Officer role within Resettlement Services, in the Afghan Arrivals team. My role focuses on collaborating with internal and external stakeholders to coordinate the arrivals of families resettling under the Afghan Relocation and Assistance Policy scheme, which is designed to help Afghans who worked for or with the UK government in Afghanistan.
My journey towards a career at the Home Office
At school I studied Philosophy, English Literature, and History at A-Level before completing my university degree in Politics and International Relations. My interest in ethics and learning from the past inspired me to pursue roles that make a positive impact. After university, I worked in a secondary school supporting children and teenagers with special educational needs, which I really enjoyed and found rewarding.
I’ve had customer-focused roles since the age of 16, which equipped me with strong communication and problem-solving skills. These experiences helped when I first joined the Home Office, where I worked supporting people with sponsorship queries before moving into my current role in resettlement.
What makes this role rewarding
In my current role I find the work to be both interesting and rewarding, particularly when flights arrive safely and families reach their accommodation with no issues. This role has given me a deeper understanding of the resettlement journey, from referrals and visa issuances to flight notifications and accommodation matching. Transitioning from another department has been an exciting opportunity to learn how different areas of the Home Office operate and collaborate.
The planning process involved, including reviewing medical information to ensure that the needs of each individual arriving are met, has been eye-opening as it emphasises that collaboration is key; working with colleagues to ensure accurate information is shared, timely adjustments are made, and considerations are put in place to enable the safe arrivals of families. As well as utilising systems I am familiar with and gaining new technical skills to support me in my role.
Moments that Matter
Recently, I had a case where someone was resettled in the UK and reunited with family they hadn’t seen for many years. Hearing feedback from the team about how happy they were was deeply touching and reminded me why this work matters. It’s moments like these that make the challenges worthwhile and reinforce the importance of what we do.
The team has been incredibly supportive, always available to answer questions and provide guidance. Moving to a new department and grade can feel daunting, but the welcoming environment has helped ease the transition. We have regular team meetings, wellbeing sessions, and all-staff resettlement updates which have given me valuable insight into the bigger picture. I’ve also enjoyed participating in lunch and learn sessions, which were new to me and have been a great way to broaden my knowledge.
Overall, the role is challenging yet fulfilling and I feel proud to contribute to a process that makes a real difference to families.
Why consider a career as a caseworker?
If you’re considering an EO Caseworker position at the Home Office, I’d say absolutely go for it! From my experience, it’s a role that offers variety, growth, and the chance to make a real difference. When I joined, I was nervous about stepping into something new, but the support and training quickly helped me settle in and build my confidence.
There are so many opportunities to learn, develop, and even job shadow other areas that interest you. You’ll gain skills that stay with you, while working in an environment that values collaboration and support. For me, the most rewarding part has been knowing that the work I do directly helps people and contributes to something meaningful.
