The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, fire, crime, drugs policy, immigration and passports.
The Customer Services Group brings together Asylum & Human Rights, Asylum Support and Dispersal, Asylum Accommodation Centres, Resettlement Group, Passports, Citizenship & Civil Registration, Customer Operations Support Services and UK Visas & Immigration. As a major operational arm of the Home Office, we play a vital role in supporting the economy and cultural life of the UK.
Our vision is for everyone, no matter their role, to be able to make decisions that will help place our customers’ needs at the centre of what we do. Our priorities are to ensure that customers’ voices are heard and that we strive to improve.
We deal with UK citizens applying for passports, as well as foreign nationals wishing to come to or stay in the country for visits, work, study or to be with family. We also manage claims from people seeking refuge as asylum seekers.
The role you will be posted to will depend on the business need and priority at the time you gain full security clearance and pass pre-employment checks.
Training will be provided for all roles. Part time and flexible working roles are available but for the majority of roles there may be an initial full time training requirement which may be office based.
Working Arrangements
The roles available will vary between a requirement to be fully office-based and a combination of office and home based.
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where employees will be expected to spend a minimum of 60% of their working time in the office.
We cannot guarantee that the role a successful candidates may be posted to is able to accommodate an element of home working. Therefore, candidates should be prepared from the outset to attend the office 100% of their time, if their role requires this. Candidates will not be given the option to choose which role they are posted to.
More about the Administrative Officer roles
Meet the team
You can learn more about our work and ask questions, at our one of our online events.
This is an opportunity to hear first-hand what work in these roles is like on a day-to-day basis as well as to hear hints and tips to help you with your application.
Benefits
- Salaries of £26,750 (National) or £30,750 (London).
- Civil Service Pension with employer contribution rates of 28.97%.
- In-year reward scheme for one-off or sustained exceptional personal or team achievements.
- Full training, along with access to development opportunities to help you grow in your career.
- Eight days of public holidays, plus one additional privilege day.
- An environment with flexible working options and a culture encouraging inclusion and diversity.
-
- Belfast
- Cardiff
- Croydon
- Durham
- Feltham
- Glasgow
- Harmondsworth
- Leeds
- Liverpool
- London
- Newcastle-upon-Tyne
- Newport (Gwent)
- Peterborough
- Portishead
- Salford
- Solihull
- Southport
- Sheffield
- Stoke-on-Trent
-
- Making well informed decisions for our customers.
- Providing support by undertaking a range of administrative tasks such as: file movement and tracking, logging correspondence, monitoring electronic inboxes, issuing letters and dealing with customer queries.
- Scanning and digitising of customer supporting evidence and updating relevant databases / files.
- Ensuring case files are decision ready for casework, appeals or removal processes.
- Telephone call handling / booking appointments.
- Escorting customers, conducting face to face identity interviews and facilitating language analysis interviews.
- Able to demonstrate sound interpersonal, communication and relationship-building skills and thrive working as part of a team.
-
- Good communication skills
- IT skills
- Demonstration of good organisational skills
-
We’ll assess you against these behaviours during the selection process:
Delivering at pace
Managing a Quality Service
Making Effective Decisions
-
This vacancy is using Success Profiles and will assess your Behaviours, Strengths and Experience. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
You can also learn more about Success Profiles in the short ‘how to’ video.
As part of the application process, you will first be asked to confirm your eligibility by providing some basic personal information.
After submission of this first stage, you will be invited to complete a Civil Service Verbal Reasoning test.
Next, you will be asked to complete a statement of suitability (personal statement) (maximum 250 words) demonstrating how you meet the Essential Criteria as detailed above.
For guidance on how to construct your personal statement, you are encouraged to visit Civil Service Careers.
The sift will be completed on the Statement of Suitability (Personal Statement).
-
If you are successful at sift stage, you will be invited to an interview that will be:
- Behaviours (as listed in the job advert) and Strength based questions.
The interview will be conducted on a video platform provided by VidCruiter. This is a virtual platform where the interview questions have been pre-recorded. You will be asked a set of Behaviour based questions on the three Behaviours included within this advert and Strength based questions.
-
The closing date for this role is 23:55 on 25th November 2024.
-
If you are interested in one of these roles, please apply.
