We’re seeking applications from individuals who are ready to take on a fast-paced role within Immigration Enforcement, where you’ll make a real impact by managing immigration cases and supporting the removal of those with no right to remain in the UK. You’ll join the Immigration Compliance & Enforcement (ICE) team, working within our Reporting Centre in Solihull.
This is a dynamic operational environment, where you’ll engage directly with people, progress their cases, and support immigration legislation compliance through a wide range of activities across reporting, investigations and operational support.
The closing date for applications is 28 May. This role will be at the grade of Executive Officer.
To apply, you must be able to work full-time in a customer-facing, office-based role in Solihull.
You’ll receive a starting salary of £32,110 – £33,073, plus a range of Civil Service benefits including an employer pension contribution of 28.97% and a generous annual leave entitlement rising with service.
Immigration Enforcement is responsible for enforcing the government’s immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK, and disrupting organised criminal groups that exploit vulnerable people. Learn more on the Immigration Enforcement careers page.
About the role
As an Enforcement Officer, you’ll play a key role within a Reporting Centre team, managing immigration cases and supporting compliance with immigration bail conditions.
You’ll work in a fast-paced environment where strong organisational skills, sound judgement and the ability to make effective decisions are essential.
Your role will involve:
- Interacting face-to-face with people reporting at the Centre
- Supporting detention and removal processes
- Managing a reporting population and progressing cases towards resolution
- Working across multiple operational areas including reporting, investigations, operational support and administration.
You will also engage with a wide range of stakeholders, representing Immigration Enforcement in a professional and customer-focused way.
Meet the team
You can learn more about our work and ask questions at one of our Immigration Role Information events. Sign up below to secure your place on Eventbrite.
Here, you’ll gain a clear understanding of the day-to-day responsibilities in this role, along with guidance and tips to help you with your application.
Working Arrangements
Due to business needs, this position is only available full-time. As it involves interacting with people in person, remote work is not an option; you are expected to attend the office every day.
You may be required to undertake the same or a similar role within a different team or teams (where possible, at your base location or within reasonable travel distance), depending on business priorities. With appropriate training and support, this will provide opportunities to broaden both your experience and skill set.
Training
You will receive full training and support to do the job. Training takes place initially in the classroom and then continues on the job with a mentor who supports you until you are fully confident in the role. You will work as part of a team where you’ll have access to advice and support every day. Further information on what the training involves can be found on our website.
Due to the face-to-face contact and detention element of the role, it can be physically demanding, requiring suitable Personal Safety Training Level 2 and maintaining certification.
Benefits
- Civil Service Pension with employer contribution rates of 28.97%
- In-year reward scheme for one-off or sustained exceptional personal or team achievements
- Full training, along with access to development opportunities to help you grow in your career
- 25 days annual leave on appointment, rising with service to 30 days
- Eight days of public holidays, plus one additional privilege day
- A culture encouraging inclusion and diversity
Find out more about some of the other benefits we offer.
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- Solihull
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As an Enforcement Officer, you’ll work across multiple immigration work streams, including:
- Offender Management - Conduct face-to-face interviews and assist in detention and removal processes, playing a key role in upholding the integrity of the immigration system.
- Customer & Stakeholder Engagement – Represent Immigration Enforcement, interacting with customers and internal/external stakeholders, including detention management responsibilities.
- Front Office Operations - Manage the reporting population, handle queries and complaints, provide signposting, allocate cases, and deliver effective interventions.
- Workflow Management - Progress cases to resolution, ensuring timely and accurate decision-making.
- General Office Duties - Support day-to-day operations including inbox management and administrative tasks.
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- Exercise judgement when dealing with operational matters, including situations that may be sensitive or complex, maintaining a professional and measured approach while supporting effective outcomes.
- Engage confidently with a broad range of individuals, using clear communication and appropriate questioning to support understanding and progress interactions effectively.
- Contribute to the delivery of a consistent, high‑quality service by working collaboratively with others and supporting shared objectives within a professional working environment.
- Operate effectively in an environment where demands can change, demonstrating the ability to organise work, respond to shifting priorities, and sustain delivery under pressure.
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This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
We’ll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Working Together
- Communicating and Influencing
- Changing and Improving
We only ask for evidence of this behaviour on your application form:
- Making Effective Decisions
Application
As part of the application process, you will be asked to complete:
- Personal Statement (maximum 500 words).
- Evidence of the Behaviour – Making Effective Decisions (maximum of 250 words per Behaviour).
Sift
The sift will be held on the Personal Statement and Behaviour – Making Effective Decisions.
Interview
If you are successful at sift stage, you will be invited to an interview that will be Behaviours (as listed above) and Strength based questions.
The interview will take place at Sandford House, Solihull. Travel expenses will not be reimbursed.
For guidance and information on what to expect and how to prepare for an interview, you are encouraged to visit Civil Service Careers.
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If you are interested in this role, please apply using the button below.
