The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, fire, crime, drugs policy, immigration and passports.
The Customer Services Group brings together Asylum & Human Rights Operations, Asylum Support, Accommodation, Resettlement, and Asylum Returns & Transformation, Passports, Citizenship & Civil Registration, Customer Operations Support Services and Visa Status & Information. As a major operational arm of the Home Office, we play a vital role in supporting the economy and cultural life of the UK.
We’re recruiting 100 Caseworkers to work within the Flexible Deployment Team (FDT). FDT’s purpose is to deploy resource on a temporary basis to business areas within Customer Services Group (CSG) experiencing surges in intake or demands outside of their control. These roles provide opportunities for staff to become multi-skilled in various workstreams and IT systems. The role involves working with different teams and business areas within Customer Services. It will differ each year and the average number of deployments across a calendar year can vary but you will remain with FDT as your home team.
The closing date for applications is 23:55 on Monday, 7th April, 2025.
Working Arrangements
This post is open on a full time/part time and flexible working basis; however, hours will be agreed to meet business need.
We encourage applications from candidates who wish to work part-time; however, part-time opportunities cannot be guaranteed and are subject to the requirements of the role and business. Candidates wishing to work part-time should discuss this with the vacancy holder following successful completion of pre-employment checks, to explore whether this can be accommodated at your selected location.
Training
Training and mentoring will be provided for each deployment, some of which may be face to face. As a result, candidates may be required to work full time and be 100% office based for the duration of all training and mentoring periods.
The Flexible Deployment Team are also regularly deployed to critical business operational roles; successful candidates as such may be required to attend the workplace 100% for the duration of the deployment.
Meet the team
We will be holding two webinar sessions providing information about the Flexible Deployment team, the role and the training provided.
You will also hear from existing members of the team on their experiences of the role.
The event is not mandatory but is a great way to learn about the vacancy.
The events will be held on:
Benefits
- Salary from £30,000 – £31,500
- An employer pension contribution of 28.97%.
- Full training to help you to resolve all customer enquiries
- In-year reward scheme for one-off or sustained exceptional personal or team achievements.
- You’ll work as part of a team where there is always someone around for advice and support.
- 25 days annual leave on appointment, rising with service to 30 days.
- Eight days of public holidays, plus one additional privilege day.
- An environment with flexible working options and a culture encouraging inclusion and diversity.
Find out more about some of the other benefits we offer.
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The work covers wide ranging duties including casework consideration, interviewing applicants, telephony along with other administrative activities within these areas.
Caseworkers need to be comfortable working in a dynamic office environment. This is a fast-paced diverse role, and caseworkers handle short notice changes in workstreams and priorities, whilst ensuring they maintain high quality and meet performance measures.
Caseworkers must possess excellent organisation and communication skills and can have the ability to pick up new information in a rapidly changing environment. They need to be both adaptable and flexible, and able to work under pressure often to tight timescales.
Reporting to a Higher Executive Officer Team Leader, the Caseworker’s responsibilities include, but are not limited to:
- Delivering exceptional case working skills covering a wide range of duties including casework consideration, applicant interviewing, telephony work, admin work, along with other admin type roles within these areas.
- Delivering high quality outputs in line with Operational Targets and Quality Assurance frameworks.
- Collaborating across the Customer Service Group and building experience and resilience.
- Improving efficiency by acting as a fresh pair of eyes on new workstreams, contributing to the sharing of best practice.
- Possessing a sound knowledge of equality and an appreciation of cultural differences.
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The closing date for this role is 23:55 on 7 April 2025.
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Find out more and apply on our role microsite
