We’re recruiting 75 Operational Caseworkers and Line Managers to join our Customer Service Group teams in Sheffield with a starting salary of £30,000, plus benefits.
The closing date for applications is 14 May 2025.
The Work, Study, Family & Ukraine (WSFU) workstreams are a part of Visas, Status and Information Services (VSI), a Directorate within the Home Office’s Customer Services Group. We play a vital role, deciding annually on millions of applications from people wishing to come to the UK to visit, work, study or join their family.
About this role
You will be required to make decisions that will help to place our customers’ needs at the centre of what we do. The role you will be posted to will depend on the business needs at the time of onboarding. Candidates will not be given the option to choose between roles/ workstreams.
Those allocated to decision-making will be checking online applications where the individual will have to assess documentation supporting applications, for example from individuals wanting to work or study in the UK. Full training and peer/manager guidance will be provided. Caseworkers are expected to work to daily targets and performance will be monitored against quantity, quality and accuracy of decisions made.
Candidates are expected to be both flexible and adaptable as there may be a requirement to work across all work areas.
If you are inquisitive, enjoy working in a fast-paced environment, and take pride in delivering a high quality of customer service, then these roles could be right for you.
Full training will be provided for all roles.
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I help people who want to live and work in the UK.
I look at different visa and settlement applications and make decisions on whether or not to grant them.
You have to build up a picture of someone based on all the different documents they provide.
We’ll talk to them by phone, email or text too. It’s all about trying to understand the face behind the case. Who are they? What would I do in this situation? Is this story genuine?
At the end of the day you’re making a life-changing decision for someone, whether you grant an application or refuse one, it could change everything for them.
Working arrangements
This role is available on a full-time basis with the option of compressed hours working.
We encourage applications from candidates who wish to work part-time; however, part-time opportunities cannot be guaranteed and are subject to the requirements of the role and business.
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where employees will be expected to spend a minimum of 60% of their working time in the office.
Benefits
- Civil Service Pension with employer contribution rates of 28.97%
- Full training and peer/manager guidance will be provided
- In-year reward scheme for one-off or sustained exceptional personal or team achievements
- 25 days annual leave on appointment, rising with service to 30 days
- Eight days of public holidays, plus one additional privilege day
- An environment with flexible working options and a culture encouraging inclusion and diversity
Find out more about some of the other benefits we offer.
Apply
The closing date for applications is 14 May 2025.
Read more and apply on our microsite.
