We’re recruiting 32 Executive Officers and 112 Administrative Officers to work in our Asylum and Human Rights Operations directorate at locations across the UK. The closing date for these campaigns is 23:55 on Tuesday, 2nd May.
Asylum and Human Rights Operations is an operational delivery arm of the Home Office’s Customer Services Group. The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, fire, crime, drugs policy, immigration and passports. Asylum and Human Rights Operations plays an important role in supporting key elements of this work.
We’re recruiting for
About the roles
We’re advertising roles in two teams within Asylum and Human Rights Operations:
Family & Human Rights Unit (FHRU)
The majority of this unit’s customers apply online and visit a ‘face to face unit’ to provide their documents and have their biometrics captured. The Service & Support Centre Network offers an in-person service for customers making applications and provides customers who may require additional support an opportunity to engage directly with the Home Office.
National Asylum Allocation Unit (NAAU)
Following asylum registration, the National Asylum Allocation Unit (NAAU) is responsible for triaging for suitability for the inadmissibility process in line with published “Inadmissibility: Safe Third Country” guidance, considering asylum applicant eligibility for access to asylum support initial accommodation (IA), and if accepted for access, arranging IA and transport. These activities occur following referrals from internal and external stakeholders, rather than face-to-face contact with the customer.
Online Events
We are holding online events, giving an overview of the recruitment process and explaining how applications can best showcase evidence from their examples. The sessions will cover The Recruitment Process, Personal Statement, Blended Interview and a Question and Answer Session. Existing members of the team will also provide an insight into a typical working day. There’s no requirement to attend in order to apply.
To attend any of the events you can pre-register on Eventbrite:
Benefits
We offer competitive starting salaries, details below, along with a Civil Service Pension with employer contribution rates of at least 26.6 per cent, and a range of other brilliant benefits including 25 days annual leave on appointment, rising with service. These roles also benefit from an Annualised Hours Working allowance of up to 15.01% of your salary. This is paid to compensate for the requirement to work shifts, including on weekends. This allowance is kept under regular review.
You will also have access to learning and development tailored to your role, an environment with flexible working options and a culture encouraging inclusion and diversity.
Find out more about some of the other benefits we offer.
More about the roles
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- Belfast
- Cardiff
- Croydon
- Glasgow
- Leeds
- Liverpool
- Peterborough
- Sheffield
- Solihull
Customer Services Executive Officers
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National: £25,750 min – £27,650 max.
London: £29,750 min – £31,950 max.
An Annualised Hours Working allowance of up to 15.01% is applicable, which is comprised of 5% Rostered Shift Allowance, 5% Flexibility and 5.01% to work 146 Premium (weekend) hours.
This is based on someone working full-time. It will be pro rata for part-time candidates.
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Duties in either team could include, but not be limited to:
- Conducting face to face asylum screenings, using an online interpreter service, enabling asylum customers an opportunity to register their claims at a location closet to them.
- Managing the daily workflow, ensuring customers are being dealt with efficiently, professionally and within service standards. Liaising with duty managers should issues arise, identifying solutions and putting plans in place to rectify them.
- Supporting enrichment activity when needed, leading on safeguarding concerns; undertaking interviews and providing guidance and support when required.
- Leading visits to customers unable to be present at an SSC for biometric enrolment. Attending a location convenient to the customer to complete biometric capture, within service standards.
- Maintain and apply a sound knowledge of all safeguarding policies, procedures, and systems in relation to vulnerable customers
- Provide support and advice to administrative staff to ensure they are well placed to comprehensively and consistently support vulnerable customers
Please see the full advert for further details on duties.
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Family and Human Rights Unit
You must be willing to undertake (if not completed recently):
- Safeguarding training
- Personal Safety level 2 training with refresher training every 12 months.
As this is a customer facing operational delivery role there is the requirement to be physically present on-site a minimum of 3 days a week. However, more days may be needed due to the nature of the role.
National Asylum Allocation Unit
You will be suitable for this role if you:
- are flexible, proactive and self-motivated, with strong organisational skills.
- are an excellent team worker.
- are able to juggle priorities to meet deadlines, often working in a fast-paced busy environment.
- have good communication and customer service skills.
- are able to remain calm and positive under pressure, demonstrating a “can do” attitude.
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Essential Criteria
- Have experience of providing excellent customer service and be able to build and maintain strong working relationships with others, considering different approaches with varied audiences.
- Able to plan and prioritise work, review progress and escalate barriers, to meet goals and deadlines.
- Have experience in implementing improvements and being flexible and adaptive to change.
- Be organised and able to work well under pressure in a fast-paced operational environment.
Desirable Criteria
- Experience of managing staff, supporting development and wellbeing
- A full UK driving licence (including auto only) with no penalties in the last 12 months
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You will first be asked to confirm your eligibility by providing some basic personal information. After submission of this stage, you will be invited to complete a Civil Service Verbal Reasoning Test.
If you successfully pass this test, you will then be invited to complete the full application form and a statement of suitability, maximum 750 words, demonstrating how you meet the essential criteria.
If you are successful at sift stage, you will be invited to an interview which will be a blended approach of strength-based questions and behaviour-based questions. The behaviours we’ll test are Communicating and Influencing, Managing a Quality Service and Working Together. See the full advert for further details.
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Customer Services Administrative Officers
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- National: £22,400
- London: £26,400
An Annualised Hours Working allowance of up to 15.01% is applicable, which is comprised of 5% Rostered Shift Allowance, 5% Flexibility and 5.01% to work 146 Premium (weekend) hours. This is based on someone working full-time. It will be pro rata for part-time candidates.
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Duties in either team could include but would not be limited to:
- Undertaking triaging activity on customer applications, holding face to face conversations to capture relevant information, and identifying any safeguarding concerns.
- Supporting the asylum screening process, working with colleagues to complete and issue relevant paperwork.
- Capturing biometrics for all customers, in office or on visits to customers unable to be present at an SSC.
- Booking transport and accommodation for destitute asylum seekers.
- Liaison with internal colleagues or external partners to convey or obtain information or documents in relation to arrangements for transport collections, provision of accommodation, safeguarding and arrival / encounter details.
- Checking and updating Home Office casework systems, updating spreadsheets and databases; managing inboxes.
Please see the full advert for further details on duties.
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Family and Human Rights Unit
You must be willing to undertake (if not completed recently):
- Safeguarding training
- Personal Safety level 2 training with refresher training every 12 months.
As this is a customer facing operational delivery role there is the requirement to be physically present on-site a minimum of 3 days a week. However, more days may be needed due to the nature of the role.
National Asylum Allocation Unit
You will be suitable for this role if you:
- are flexible, proactive and self-motivated, with strong organisational skills.
- are an excellent team worker.
- are able to juggle priorities to meet deadlines, often working in a fast-paced busy environment.
- have good communication and customer service skills.
- are able to remain calm and positive under pressure, demonstrating a “can do” attitude.
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Essential Criteria
- Have experience of providing excellent customer service whilst demonstrating good communication and interpersonal skills (both written and verbal).
- Be able to evidence a positive response, in an effective and appropriate manner, when dealing with changing priorities.
- Be able to work well under pressure in a fast-paced operational environment.
Desirable Criteria
- A full UK driving licence (including auto only) with no penalties in the last 12 months
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You will first be asked to confirm your eligibility by providing some basic personal information. After submission of this stage, you will be invited to complete a Civil Service Verbal Reasoning Test.
If you successfully pass this test, you will then be invited to complete the full application form and a statement of suitability, maximum 500 words, demonstrating how you meet the essential criteria.
If you are successful at sift stage, you will be invited to an interview which will be a blended approach of strength-based questions and behaviour-based questions. The behaviours we’ll assess you against are Managing a Quality Service and Working Together. See the full advert for further details.
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