We’re recruiting Operations Officers, Senior Operations Officers and Operations Managers to join our Detention Services Compliance Team at locations across the country. The closing date for applications is Wednesday 16th August.
Immigration Enforcement is responsible for enforcing the government’s immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK.
These roles are part of the Compliance Team, who are based onsite to ensure that the Immigration Removal Centre (IRC) is run safely and securely, adhering to policy, standards and legislation. The team monitors a broad range of activities, from checking the quality of cleaning and catering to monitoring use of force and removal of residents from the IRC. Working within the Compliance Team is both interesting and challenging.
An Immigration Removal Centre (IRC) is a secure building that holds detained individuals prior to their removal from the United Kingdom or for nationality and identification purposes. There are currently six IRCs in England and one in Scotland, with two more planned to open soon in Oxford and Gosport. Free onsite parking at all the IRCs is currently available.
Hybrid working
These roles offer the ability to work from home for part of your week. Home Office hybrid working practices means you will be required to attend your workplace on an average of 40% of your working hours. Successful candidates will be able to obtain further information from their line manager.
Meet the Team
You can learn more about our work and ask questions at our online information events. This is an opportunity to hear first-hand what it’s like on a day-to-day basis in these roles, plus learn hints and tips to help you with your application.
Benefits
We offer competitive starting salaries, details below, along with a Civil Service Pension with employer contribution rates of at least 26.6%, and a range of other brilliant benefits including flexible working and 25 days annual leave on appointment, rising with service.
You’ll also have access to learning and development tailored to your role and a culture encouraging inclusion and diversity
Find out more about some of the other benefits we offer
More about the Operations Officer role
We’re recruiting 48 Operations Officers to join at locations across the country.
As an Operations Officer, you’ll monitor the standards within the Immigration Removal Centre (IRC), ensuring effective delivery of contracted services. This is an exciting opportunity to work in a fast paced and varied role. As part of the Compliance Team, you’ll ensure the IRC adhering to policy, standards and legislation by regularly walking throughout the IRC, interacting with supplier staff and the detained residents.
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- Bedford
- Consett
- Gosport
- Horley
- Oxford
- Heathrow
- Strathaven
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- National: £25,750 min, £27,650 max
- London: £29,750 min, £31,950 max
- Gatwick: £26,750 min, £28,730 max
These roles also attract an allowance of approximately 20% of your salary to compensate for shift and out of hours working. This is paid on top of your monthly salary.
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- Able to work collaboratively with both internal and external partners to deliver work in a timely manner.
- Good written and verbal communication skills.
- Good organisational and interpersonal skills to manage your time to deliver a quality service.
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Responsibilities include but are not limited to:
- Responsible for monitoring contractual compliance, providing regular performance summaries and feedback to the Home Office Compliance Manager.
- Manage the team’s shared inbox, responding to enquiries in a timely fashion.
- Monitor and report on the transfer of residents from the IRC onto their chartered removal flight.
- Assist in giving advice about the policies and procedures of the IRC to managers, including responses to parliamentary questions and other official correspondence.
- Be available for an out of hours on-call service for Detention Operations rotated between team.
- Assist the Senior Operations Officer with the production of monthly reports that provide essential data and statistics relating to the IRC.
- Ensure residents within the centre are provided with an effective service in line with Detention Services Performance Standards & Framework.
- Monitor the IRC supplier’s compliance with the contract, ensuring that the site is run in a healthy, safe and secure manner in accordance with relevant legislation. Providing regular updates to your manager.
- Carry out Immigration Enforcement’s statutory duties around the IRC, including authorising the use of temporary confinement or removal from association for residents as necessary.
- Collecting, processing, and auditing complaints in line with the policy, working collaboratively with the complaints department.
- Represent the Home Office at a range of meetings that include, planning in the difficult removals of residents, daily operational meetings, resident consultative committees, Independent Monitoring Board (IMB), security, healthcare, and safer community meetings.
- Occasional minute taking at some meetings (shared between the team on rotation)
- Provide high-quality thematic reviews into contract delivery and dip sample reports on a range of areas enabling requisite assurance of contract delivery and adherence to policy.
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We’ll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Delivering at Pace
- Working Together
We only ask for evidence of these behaviours on your application form:
- Managing a Quality Service
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This vacancy is using Success Profiles and will assess your Behaviours, Strengths and Experience.
As part of the application process, you’ll be asked to complete:
- Statement of suitability
You will be asked to complete a statement of suitability (no more than 750 words) to demonstrate your skills and experience for the role and how you meet the essential criteria as detailed in the job description.
You will also need to provide evidence of the behaviour ‘managing a quality service’ (no more than 250 words).
The sift will be held on the behaviour ‘delivering at pace’ and the statement of suitability.
- Interview
If you are successful at sift stage you will be invited to an interview which will be a blended approach of strength-based questions (no preparation necessary) and behaviour-based questions (preparation recommended).
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If you are interested in one of these roles, please apply using the button below.
More about the Senior Operations Officer role
We’re recruiting Senior Operations Officers to join our team at locations across the country. As part of the Compliance Team, you’ll ensure the IRC adhering to policy, standards and legislation.
As a Senior Operations Officer, you’ll manage a mix of reactive operational situations, as well as planned compliance activity. You’ll run the Home Office Compliance Team and line manage Operations Officers. This is a dynamic and exciting role; no two days are the same as you’ll work on various workstreams and changing priorities.
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- Bedford
- Consett
- Gosport
- Horley
- Oxford
- Strathaven
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- National: £32,000 min, £35,200 max
- London: £36,000 min, £39,600 max
- Gatwick: £33,000 min, £36,300 max
These roles also attract an allowance between 15-20% of your salary to compensate for shift and out of hours working. This is paid on top of your monthly salary.
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- Excellent interpersonal skills with proven ability to develop good working relationships with a variety of internal and external partners.
- Excellent organisational skills with proven ability to plan, organise and manage time to deliver the best quality and efficient service.
- Excellent management skills to manage a diverse team.
- Demonstrate an ability to work under pressure with a flexible and positive approach whilst paying attention to detail.
- Excellent verbal and written communication skills, with the ability to tailor their delivery to suit their audience.
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Responsibilities include but are not limited to:
- Providing oversight of a robust monitoring schedule, testing the contractual compliance of the service provided by the IRC’s Supplier.
- Ensuring that the site is run properly and securely in accordance with Detention Centre Rules 2001, Operating Standards, Detention Service Orders and the contract with the private IRC supplier.
- Provide effective management to a team of Operations Officers, ensuring work is evenly distributed and outputs monitored. Allowing team members to deliver high performance, whilst also developing a learning culture.
- Support the Operations Manager and Service Delivery Manager in the completion and implementation of action plans from third parties within agreed timescales.
- Carry out Immigration Enforcement’s statutory duties around the centre, including authorising the use of temporary confinement or removal from association and investigating complaints made against the contractor, when required.
- Provide an out of hours on-call service for Detention Operations – shared with the Operations Officers.
- Represent the Home Office at a range of internal meetings, including strategy meetings for difficult removals, daily operational meetings and resident consultative and other meetings as required.
- Chair weekly contractual meetings, which reviews the contractor’s performances and challenges non-delivery.
- Provide briefing and advice about the policies and procedures of the centre to senior managers as and when required in response to parliamentary questions and other official correspondence.
- Production of monthly reports that provide essential data and statistics about contract delivery and the population in the centre.
- Facilitate and lead on official visits to the IRC when required.
- Occasional travel required for face-to-face meetings with managers from other IRCs.
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We’ll assess you against these behaviours during the selection process:
- Delivering at Pace
- Managing a Quality Service
- Working Together
We only ask for evidence of these behaviours on your application form:
- Delivering at Pace
-
This vacancy is using Success Profiles and will assess your Behaviours, Strengths and Experience.
As part of the application process, you’ll be asked to complete:
- Statement of suitability
You will be asked to complete a statement of suitability (no more than 750 words) to demonstrate your skills and experience for the role and how you meet the essential criteria as detailed in the job description.
You will also need to provide evidence of the behaviour ‘delivering at pace’ (no more than 250 words).
The sift will be held on the behaviour ‘delivering at pace’ and the statement of suitability.
- Interview
If you are successful at sift stage you will be invited to an interview which will be a blended approach of strength-based questions (no preparation necessary) and behaviour-based questions (preparation recommended).
-
If you are interested in one of these roles, please apply using the button below.
More about the Operations Manager role
We’re recruiting Operations Managers to join our Detention Services Compliance Team at locations across the country.
As an Operations Manager, you’ll manage a mix of reactive operational situations, as well as the oversight of planned compliance and assurance activity. You’ll be responsible for leadership and setting direction to the Compliance Team, made up of Senior Operations Officers and Operations Officers. The Compliance Team ensure the IRC is adhering to policy, standards and legislation.
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- Bedford
- Gosport
- Horley
- Heathrow
- Oxford
- Strathaven
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- National: £39,000 min, £42,900 max
- London: £43,000 min, £47,300 max
- Gatwick: £40,000 min, £44,000 max
These roles also attract an allowance between 15-20% of your salary to compensate for shift and out of hours working. This is paid on top of your monthly salary.
-
- Strong interpersonal skills with proven ability to develop good working relationships with a variety of internal and external partners.
- Strong organisational skills with proven ability to plan, organise and manage time to deliver the best quality and efficient service.
- Excellent Drafting and report writing skills to present to Senior Management.
- Proven record of managing others (line management or peers).
- Experience of working in a high profile and challenging environment.
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Responsibilities include but are not limited to:
- Providing oversight of a robust monitoring schedule.
- Ensuring robust testing of the contractual compliance of the IRC service provided.
- Providing leadership and guidance on key contractual risk areas.
- Ensuring that the site is run properly and securely in accordance with Detention Centre Rules 2001, Operating Standards, Detention Service Orders and the contract with the private IRC Supplier.
- Providing briefing and advice about the policies and procedures of the centre to senior managers as and when required in response to parliamentary questions and other official correspondence.
- Providing effective management to a team of Senior Operations Officers, whom this role line manages, and Operations Officers, ensuring work is evenly distributed and outputs monitored. Allowing team members to deliver high performance, whilst also developing a learning culture.
- Arranging and host high profile visits and inspections to the IRC establishment.
- Providing out of hours on-call support for the IRC estate nationally, providing support to local teams during incidents.
- Providing “Duty Senior Manager” cover for the IRC estate nationally during evenings and weekends.
- Representing the Home Office at a range of internal and external meetings, including operational strategy meetings, internal and external stakeholder and supplier meetings, daily capacity review meetings.
- Supporting the Service Delivery Manager with their duties – chairing monthly operational review meetings with suppliers and in other duties such as representation at senior management meetings.
- Production of monthly reports that provide essential data and statistics about contract delivery and the population in the centre.
- Occasional travel required for face-to-face meetings with managers from other IRCs.
- Providing oversight in the completion and implementation of action plans from 3rd parties within agreed timescales supporting the Service Delivery Manager.
- Management of information and data, such as litigation, freedom of information requests and subject access requests.
- Leading on areas of risk management, such as risk registers, data protection and trend analysis to ensure compliance from suppliers supporting the operational management of the establishment.
- Assisting in supporting the Service Delivery Manager signing off business cases, tracking projects and have oversight of facilities management within the IRC.
- Supplier audits and self-audits compliance and monitoring.
- Ownership of various annual reports, accuracy checks action plans and tracking.
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We’ll assess you against these behaviours during the selection process:
- Leadership
- Communicating and influencing
- Delivering at Pace
We only ask for evidence of these behaviours on your application form:
- Leadership
-
This vacancy is using Success Profiles and will assess your Behaviours, Strengths and Experience.
As part of the application process, you’ll be asked to complete:
- Statement of suitability
You will be asked to complete a statement of suitability (no more than 750 words) to demonstrate your skills and experience for the role and how you meet the essential criteria as detailed in the job description.
You will also need to provide evidence of the behaviour ‘delivering at pace’ (no more than 250 words).
The sift will be held on the behaviour ‘leadership’ and the statement of suitability.
- Interview
If you are successful at sift stage you will be invited to an interview which will be a blended approach of strength-based questions (no preparation necessary) and behaviour-based questions (preparation recommended).
-
If you are interested in one of these roles, please apply using the button below.
