Hi, my name is Nazira and I work as a Request Fulfilment Manager in the Home Office. I have worked in the Home Office for over twenty years, joining from college after finishing full time education. I want to tell you a bit about my journey and my experience working here.
I was really keen to join the Home Office as I heard it was a great place to work as well as having a fantastic reputation for investing in its people, and I can honestly say I have enjoyed my career journey. During my time here I have worked in several different business areas, including Immigration Enforcement and Border Force, before moving into my current role in IT Operational Delivery.
In my role I work closely with DDaT Technical Teams to ensure end-user requests are fulfilled. This involves overseeing user requests for IT equipment replacements or reports on any issues colleagues are experiencing with equipment/user access, monitoring the Service Level Agreements (SLAs) so that a quality service is provided to customers and analysing end-users feedback to improve overall services.
I regularly collaborate with internal and external stakeholders to ensure end-user experience is delivered to the highest level. I achieve this through organising weekly meetings with various stakeholders to discuss on-going projects and issues that need to be resolved. Alongside this, my focus remains on continual improvement to technical service provisions and implementing changes to the department’s IT self-service portal to enhance customer services.
As a parent with young children, I love the flexibility of working for the Home Office. I can manage my own working week between time spent in the office with my colleagues and also working from home. There is a real emphasis on supporting your work life balance.
The Home Office is a great place to work. In my experience, you’ll find a diverse bunch of colleagues and a great atmosphere. There are also a wide range of development opportunities to help grow your career at your own pace.
