We are recruiting 64 Reporting Centre Officers to join our Reporting Offender Management teams (ROM) in London (Hounslow and Croydon), Portsmouth, Stansted, Felixstowe and Bedford.
These are exciting opportunities to develop a wide range of people and engagement skills in a job where you can make a real difference. We will provide full and comprehensive training that will enable you to carry out this worthwhile role, so no previous law enforcement experience is required.
Reporting Offender Management (ROM) teams support the Home Office’s strategic aim to reduce the number of illegal migrants present in the UK and to work with partners, employers and the public to increase compliance with immigration and employment rules.
About the role
Working for Immigration Enforcement is rewarding, challenging and fast-paced, requiring quick decision-making in demanding situations, whilst maintaining the highest standards of professionalism.
Some of the day-to-day tasks you might be involved with include:
- Maintaining contact management with individuals who are required to report, involving in person contact or telephone reporting within a Reporting Centre.
- Potentially conducting marriage interviews (full training would be provided).
- Maintaining/managing unit spreadsheets/performance sheets.
- Creating and issuing reporting restrictions and serving decisions and notices.
- Dealing with enquiries/complaints by phone or correspondence.
- Conducting face to face and telephone interviews to gain further information, dealing appropriately with resistance and challenging conversations.
- Working collaboratively, developing strong working relationships across all relevant teams and stakeholders, to deliver business outcomes.
Benefits
We offer starting salaries from £28,000 (£32,000 for London, Croydon, Hounslow) plus these other excellent benefits:
- Flexible work (part-time and hybrid) in a diverse organisation.
- An annual allowance of between £5,948-£6,216 paid in addition to your salary for London roles. This is paid to compensate for the requirement to work shifts. It is kept under regular review.
- A secure career
- An employer pension contribution averaging 27%.
- Excellent training and development
You will also have access to learning and development tailored to your role, an environment with flexible working options and a culture encouraging inclusion and diversity
Find out more about some of the other benefits we offer.
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- National: £28,000 min – £29,400 max
- London: £32,000-£33,600 max plus an annual allowance starting at £5,948.
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We are looking for candidates who :
- Want to stretch and develop themselves to carry out this crucial and rewarding work.
- Are excellent communicators, with a good command of the English language (verbal and written), able to actively seek information from offenders to understand their needs.
- Can remain calm and professional in all situations. You should have the ability and confidence to be assertive, taking control where necessary, to confidently manage potentially difficult and challenging scenarios.
- Are naturally inquisitive and enjoy working as part of a team.
- Are organised and remain focused on delivery under pressure, with an eye for detail, and the ability to work within the confines of legislation, policy, and procedure.
- Are adaptable and have a strong sense of personal ethics and honesty. You will be motivated by making a difference to society.
- Are motivated by learning & self-improvement and able to learn from past experiences.
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Specific responsibilities will vary according to changing priorities but are likely to include:
- Maintaining contact management with those who are required to report, involving either face to face or telephone reporting contact.
- Maintaining and managing unit spreadsheets/performance sheets.
- Actively participating in weekly team performance meetings.
- Updating systems.
- Creating and issuing reporting restrictions and serving decisions and notices.
- Dealing with enquiries and complaints by phone or correspondence.
- Conducting face to face and telephone interviews to gain further information, dealing appropriately with resistance and challenging conversations.
- Working collaboratively, developing strong working relationships across all relevant teams and stakeholders, to deliver business outcomes.
- Potentially managing a small team; conducting regular check-ins with staff and managing their performance and wellbeing.
- Delivery of some Ad Hoc administrative and business support tasks.
- Determining the root causes for data quality errors and making recommendations for long-term solutions.
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We are looking for people who possess the following skills:
- Excellent communication skills, both written and verbal, with the ability to confidently deliver face to face messaging clearly and have the ability to listen to and value different ideas, views and ways of working.
- Ability to work collaboratively with a variety of stakeholders and teams, building strong working relationships to deliver outcomes.
- Experience of delivering high quality results to tight deadlines. Ability to use your initiative and balance competing priorities.
- Demonstrable evidence of following relevant policies, procedures and legislation necessary to complete your work.
- Excellent team working skills and leadership potential, with the ability to support your colleagues where tasks are challenging, to achieve the required outcome.
- Able to demonstrate how you keep up to date with the issues that affect your working area and how this supports achievement of the wider organisational objectives and priorities.
- For the national roles (all locations other than Croydon and Hounslow) a full driving licence is required.
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We’ll assess you against these behaviours during the selection process:
- Delivering at pace
- Managing a quality service
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For more information about the roles and to apply, please see the links below.
National roles- Immigration Enforcement – Reporting Centre Officer – Civil Service Jobs – GOV.UK **
London roles- ** Immigration Enforcement – Reporting Centre Officer – Civil Service Jobs – GOV.UK
