The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, fire, crime, drugs policy, immigration and passports.
Immigration Enforcement is an operational command of the Home Office. Its key missions are to:
- prevent illegal immigration through greater compliance with immigration laws
- maximise returns of immigration offenders and Foreign National Offenders from the UK
- tackle the threats associated with immigration offending
We work with law enforcement and cross-government partners to tackle serious and organised immigration crime with a focus on bringing to justice those who exploit the vulnerable, for example cases of modern slavery and human trafficking.
We are recruiting for:
Benefits
We offer competitive starting salaries – further details below – a Civil Service Pension with employer contribution rates of at least 26.6%, and a range of other brilliant benefits including 25 days annual leave on appointment, rising with service.
Find out more about some of the other benefits we offer..
Meet the Team
We will be holding online recruitment Q&A events via Microsoft Teams Live at the dates and times shown below. Clicking on the relevant link below will take you to a page where you can register for the event. There is no requirement to attend an event in order to apply for these roles.
- Monday 12th December at 13:30 – 14:30 https://www.eventbrite.co.uk/e/475208540537
- Monday 19th December at 13:30 – 14:30 https://www.eventbrite.co.uk/e/475210355967
Operations Managers
We are recruiting for 45 Operations Managers to work in the National Returns Progression Command (NRPC) for Borders and Enforcement.
NRPC is mainly concerned with the removal, or repatriation, of foreign nationals who have no basis of stay in the UK.
We need Operations Managers to join a number of teams across the NRPC, details of the teams can be found when you apply. These teams are exciting, dynamic, and fast paced environments with new challenges being faced daily. By working in a specialised casework environment, you will develop and maintain knowledge on a wide range of immigration matters which is invaluable for those looking for a career across the breadth of the immigration system.
If you can demonstrate that you have the skills we are looking for we will teach you to become an effective operational manager.
These roles will be based in one of the locations advertised. Your team might be considering:
- The removal or voluntary return of an immigration offender.
- A claim of trafficking.
- The transfer of an asylum claimant to a third country.
- Consideration of raised medical practitioner concerns.
- Changes to casework processes.
- Managing transformation.
- Using IT tools to develop automated workflow for the business.
- Analytical reviews of case cohorts to identify progression plans.
If you are successful, we will match your skills, and location, to one of our teams.
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- Cardiff
- Castle Donington
- Croydon
- Glasgow
- Leeds
- London – East London Campus (Docklands)
- London – Eaton House, West London
- Manchester (including Salford)
- Portishead
- Sheffield
- Solihull
-
- National: £32,000 – £35,200
- London: £36,000 – £39,600
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- Support the achievement of business plan strategies and key deliverables – Reviewing, developing, and implementing business change processes to improve quality standards, efficiency and effectiveness.
- Implement and support change – sharing information, managing proposed changes, and developing effective relationships with stakeholders.
- Excellent communication skills – with the ability to tailor this to suit your audience.
- Carrying out a diverse workload – including thematic responsibilities designed to meet business strategies and support higher priority work with stakeholders.
- Briefings and submissions – where appropriate to inform senior managers on high profile cases.
- Assurance management – supporting quality assurance programmes to enhance professionalism and drive performance.
- Line management – participate actively in the development of all staff, conducting regular meetings and performance reviews and supporting staff to develop their capabilities and career pathways.
- Role model exemplary leadership behaviours – getting the best out of those who work with you.
- The above is not an exhaustive list of priorities but gives an indication of the job requirements which can evolve with the changes in strategic direction.
-
- Strong written and verbal communication skills. An ability to produce persuasive written work, showing attention to detail and explaining things in plain language.
- Experience of analysing a wide range of information and using your judgement to make considered effective decisions.
- Effective organisational, time management and prioritisation skills whilst maintaining good attention to detail.
- Demonstrate an ability to work under pressure with a flexible and positive approach.
- Able to work independently and as part of a team.
- Effective IT skills with ability to quickly learn to use new/different IT platforms.
- Able to build collaborative relationships, communicate clearly and with integrity.
- Experience of working within a fast-paced environment.
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- Experience/knowledge of the immigration system or national security issues.
-
We’ll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Making Effective Decisions
We only ask for evidence of these behaviours on your application form:
- Communicating and Influencing
-
This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
You will submit your application through the online civil service recruitment portal: Civil Service Jobs.
- Online test
After submission of the first stage of your application you will be invited to complete a Civil Service Situational Judgement Test. If you successfully pass the test, you will be invited to complete the final stage of the application.
Find out more about Civil Service Online tests
- Personal Statement
The second stage of the application process is to complete a personal statement of no more than 500 words explaining concisely how you meet the essential criteria outlined in this advert.
You will also need to provide evidence of the behaviour ‘Communicating & Influencing’ in no more than 250 words.
- Interview
If you are successful at sift stage, you will be invited to attend an interview. We will assess against all the behaviours as outlined in the job advert and some Strength-based questions.
You will be invited to attend a video interview utilising Skype for Business or Microsoft Teams.
-
The closing date for the test and full application form is 23:55 on 9th January 2023.
Senior Operations Managers
We are recruiting for 20 Senior Operations Managers to work in the National Returns Progression Command (NRPC) for Borders and Enforcement.
NRPC is mainly concerned with the removal, or repatriation, of foreign nationals who have no basis of stay in the UK.
We need Senior Operations Managers to join a number of teams across NRPC, details of the teams can be found when you apply. These are exciting, dynamic, and fast paced environments with new challenges being faced daily. By working in a specialised casework environment, you will develop and maintain knowledge on a wide range of immigration matters which is invaluable for those looking for a career across the breadth of the immigration system.
If you can demonstrate that you have the skills we are looking for we will teach you what you will need to become an effective operational delivery manager.
These roles will be based in one of the locations advertised. Your team might be considering:
- The removal or voluntary return of an immigration offender
- A claim of trafficking
- The transfer of an asylum claimant to a third country
- Consideration of raised medical practitioner concerns
- Changes to casework processes
If you are successful, we will match your skills, and location, to one of our teams.
-
- Glasgow
- London – East London Campus (Docklands)
- London – Eaton House, West London
- Croydon
- Solihull
- Sheffield
- Leeds
- Manchester (including Salford)
- Portishead
- Leeds
- Castle Donington
- Cardiff
-
- National: £39,000 – £42,900
- London: £43,000- £47,300
-
- Support the achievement of business plan strategies and key deliverables – Reviewing, developing, and implementing business change processes to improve quality standards, efficiency and effectiveness
- Implement and support change – sharing information, managing proposed changes, and developing effective relationships with stakeholders
- Excellent communication skills – with the ability to tailor this to suit your audience
- Identifying individuals who are potentially vulnerable and taking necessary steps to make decisions to safeguard vulnerability in the handling of the case
- Making quality, fair, and immediate decisions about case progression routes and ensuring they are compliant with relevant business area policies
- Carrying out a diverse workload – including thematic responsibilities designed to meet business strategies and support higher priority work with stakeholders
- Briefings and submissions – drafting on high priority cases and develop the ability to anticipate potentially sensitive cases that could attract media attention and highlight to the Senior Leadership Team
- Assurance management – ensuring effective assurance frameworks within the organisation to mitigate risks by supporting quality assurance programmes to enhance professionalism and drive performance
- Unit management – role model exemplary leadership behaviours to get the best out of those who work with you and participate actively in the development of all staff and supporting staff to develop their capabilities and career pathways
- Empowering unit managers to improve quality standards, efficiency and effectiveness
- Effective oversight of unit performance and action plans to drive unit performance
- To lead strategic projects designed to increase the influence of reducing net migration within RP and NRCs priorities of increased returns
- Able to grasp new concepts quickly to understand other business area priorities and manage your workload to meet specific and tight deadlines and ensure that your team share information and knowledge to enable other areas to deliver on their own aims and deadlines
The above is not an exhaustive list of priorities but an indication of the priorities of the job requirements which can evolve with the changes in strategic direction.
-
- Strong leadership skills, motivating and encouraging teams to deliver against the strategic and operational objectives
- Able to work at pace and under pressure
- Strong written and oral communication skills with an ability to get complex information across in a clear and succinct way
- Demonstrate an ability to work under pressure with a flexible and positive approach
- Experience of working within a fast-paced environment
-
Experience/knowledge of the immigration system or national security issues
-
We’ll assess you against these behaviours during the selection process:
- Leadership
- Communicating and Influencing
- Making effective decisions
- Experience
-
This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
You will submit your application through the online civil service recruitment portal: Civil Service Jobs.
- Online test
After submission of the first stage of your application you will be invited to complete a Civil Service Situational Judgement Test. If you successfully pass the test, you will be invited to complete the final stage of the application.
Find out more about Civil Service Online tests
- Personal Statement
The second stage of the application process is to complete a personal statement of no more than 1000 words explaining concisely how your skills, qualities and experience meet the essential criteria outlined in this advert.
You will also need to provide evidence of the behaviour ‘leadership’.
- Interview
If you are successful at sift stage, you will be invited to attend an interview. You will be asked Behaviour, strength and experience-based questions.
You will be invited to attend a video interview utilising Skype for Business or Microsoft Teams.
-
The closing date for the test and full application form is 23:55 on 9th January 2023.
