We’re recruiting 100 Immigration Officers to work in our National Asylum Intake Unit (NAIU) in Kent.
The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, fire, crime, drugs policy, immigration and passports. Asylum & Human Rights Operations is a major operational arm of the Home Office, and we play a vital role in supporting the economy and cultural life of the UK.
About the role
The National Asylum Intake Unit is made up of over 800 officers and it registers around 80 per cent of asylum claims nationally, the remainder being registered through Immigration Enforcement and Border Force.
The National Asylum Intake Unit is responsible for establishing the identity and registering asylum claims from people in different categories, including:
- Small boat arrivals
- Lorry drops and other clandestine arrivals
- In-country claimants
We are recruiting Immigration Officers to join our Kent Intake Unit and Manston Initial Processing and Triage Centre.
Kent Intake Unit
The Kent Intake Unit is based at Dover, and we will be opening a new site in Folkestone. The Intake Unit primarily deals with new arrivals detected either near the port, in the surrounding Kent area and small boat arrivals, with a particular focus on processing unaccompanied children. The work involves the identification of those children and working closely with Kent Children’s Services to ensure they are processed and placed into appropriate care as quickly as possible.
Manston Initial Processing and Triage Centre
Manston (near Ramsgate) is a new Home Office location with a focus on ‘small boat’ arrivals. The Initial Processing and Triage Centre is focussed on adults and families arriving via small boats across the English Channel.
Please note successful candidates posted to either team will be required to wear uniform during every shift.
Both teams operate 24/7, 365 days of the year. We operate shifts including earlies, lates and nights, as well as weekend and public holiday working. Shift lengths can vary and be up to 12 hours. Rosters are published in advance, but shifts can change or extend according to business need. An Annualised hours Allowance is paid in addition to the monthly salary to compensate for out of office hours working and flexibility. Details are below in the salary and allowances section.
Meet the team
You can learn more about our work and ask questions, at our Immigration Officer live events.
This is an opportunity to hear first-hand what it’s like on a day-to-day basis in these roles plus hear hints and tips to help you with your application.
We offer competitive starting salaries, along with a Civil Service Pension with employer contribution rates of at least 26.6 per cent, and a range of other brilliant benefits including 25 days annual leave on appointment, rising with service.
You will also have access to learning and development tailored to your role, an environment with flexible working options and a culture encouraging inclusion and diversity
Find out more about some of the other benefits we offer.
More about the roles
- Manston (near Ramsgate)
- £25,750 – £27,650
Plus allowances currently averaging 45.67%. The Annualised Hours Allowance is to compensate for working shift patterns which can include night shifts, early morning starts, late night finishes, as well as weekend and public holidays. This allowance is subject to regular review.
We are looking for people who:
- Are motivated, disciplined and organised
- Show flexibility in dynamic situations within fast-paced operational environments
- Are keen to learn and develop
- Have a strong sense of personal ethics and honesty
- Enjoy engaging with a variety of people from all backgrounds
- Can calmly handle difficult and challenging situations
- Are passionate about creating an inclusive environment for colleagues to thrive in
- Will be robust at enforcing UK immigration law whilst maintaining professionalism and sensitivity
Successful candidates must be professional, customer focused and be able to demonstrate:
- Sound interpersonal, communication (both written and verbal), and relationship building skills with a range of audiences
- Communicating clearly with enthusiasm, treating others with respect, compassion and valuing inclusion and diversity
- Ability to make effective and difficult decisions under pressure, applying legislation and policy guidance correctly to ensure compliance
- The ability to confidently work closely with a range of internal and external partners to achieve a shared goal
- Be prepared to complete Personal Safety Training to the required level
You must also hold a full valid UK manual driving licence.
We’ll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Working Together
This vacancy is using Success Profiles and will assess your Strengths, Ability and Experience. This gives us the best possible chance of finding the right person for the job,
You will submit your application through the online civil service recruitment portal: Civil Service Jobs.
1. Statement of suitability
You will be asked to complete a personal statement of no more than 500 words explaining concisely how your skills and experience meet the key responsibilities and essential criteria outlined in this advert.
The sift will be conducted against the personal statement only.
2. The interview
If you are successful at sift stage, you will be invited to an interview which will be a blended approach of strengths-based questions (no preparation necessary) and behaviour-based questions on all listed behaviours. Please check above behaviours section for further details.
The closing date for applications is 23:55 on 17th April 2023.
If you are interested in one of these roles, please apply using the button below.