Immigration Casework Support Roles: JOB NOW CLOSED - Home Office Careers

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, fire, crime, drugs policy, immigration and passports.

We’re currently recruiting for 70 Casework Support roles based at locations across the country. You can learn more about these roles, including how to apply, below.

Immigration Enforcement is an operational command of the Home Office, which works with law enforcement and cross-government partners to tackle serious and organised immigration crime. We have a focus on bringing to justice those who exploit the vulnerable, for example in cases of modern slavery and human trafficking.

Female Member of Home Office staff talking on a mobile phone

More about the roles

These roles are pivotal to the work we do to track immigration offenders and increase compliance with Immigration Laws.

There are currently roles available in three of our business areas.:

  • National Returns Command is mainly concerned with the removal or repatriation of foreign nationals who have no right to stay in the UK.
  • The Interventions and Sanctions Directorate has responsibility for achieving greater compliance with the Immigration Rules by removing the incentives which encourage people to enter or remain in the UK illegally.
  • Returns Preparation is responsible for progressing cases of individuals who have had their applications refused or rejected by the Home Office to the most appropriate conclusion, taking full account of their safeguarding needs.

These are exciting, dynamic, and fast paced environments. If you join any of these teams you could be working on a range of cases including:

  • The removal or voluntary return of an immigration offender
  • A claim of human trafficking
  • Whether to pursue sanctions with respect to those living in the UK illegally

If you can demonstrate that you have the skills we are looking for, we will teach you what you will need to become an effective team member and match your skills and location to one of our teams.

These roles will be based at one of the locations shown in the relevant sections below, but in line with our hybrid working policy of at least 40 per cent of your time worked from the office and up to 60 per cent from home.


We offer competitive starting salaries, details of which are shown in the relevant sections below, a Civil Service Pension with employer contribution rates of at least 26.6%, and a range of other brilliant benefits including flexible working and 25 days annual leave on appointment, rising with service.

Find out more about some of the other benefits we offer.

Immigration Casework Support

Three members of Home Office staff
    • National: £21,681
    • London Provincial: £22,606
    • London: £25,626
    • Castle Donnington
    • Croydon
    • Glasgow
    • London
    • Leeds
    • Manchester
    • Portishead
    • Salford
    • Sheffield
    • Solihull
    • Progressing and monitoring cases in a timely manner and in accordance with current policy and guidelines.
    • Liaising with partners including Immigration Removal Centres, Social Services, legal representatives, healthcare professionals and others.
    • Managing information on spreadsheets and interpreting/extracting information from databases.
    • Managing incoming correspondence and responding by email/letter. Some drafting might be required.
    • Handling telephone calls
    • Complying with General Data Protection Regulations (GDPR) requirements and safeguarding personal data.
    • Ensuring data accuracy is maintained on internal management systems.
    • Proving administrative support including file movement, logging correspondence and dealing with customer enquiries.
    • Good written and verbal communication skills
    • Adaptable, organised and good attention to detail
    • Proactive, motivated and self-led
    • Flexible approach and an ability to work independently and as part of a team
    • Effective IT skills and have the capacity to learn to use new IT systems
    • Experience of working in business support and/or customer liaison/support.
    • Experience of working within a fast-paced environment
  • This vacancy uses Success Profiles and will assess your Behaviours, Strengths, Ability and Experience. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

    You will submit your application through the online civil service recruitment portal: Civil Service Jobs.

    1.    Online tests

    After submission of the first stage of your application you will be invited to complete two Civil Service Online tests. The first is the Civil Service Verbal Reasoning Test. If you pass this test, you will then proceed to the second test, which will be the Civil Service Situational Judgement Test. If you successfully pass both tests, you will be invited to complete the next stage of the application.

    2.    Statement of Suitability

    You should submit a Statement of Suitability (Max Word Limit: 500) in which you demonstrate your skills and experience for the role and sets out how you meet the essential criteria.

    3.    The interview

    If you are successful at sift stage you will be invited to interview which will use strength-based questions. There is no expectation or requirement for you to prepare for these questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.

    The interview will be conducted using a pre-recorded interview service called Launchpad. A full explanation of how this works will be provided to you, but you will need to have access to a laptop or computer with a working webcam and good Internet access.

  • A location-based reserve list of successful candidates will be kept for 12 months. Should another role become available within that period you may be offered this position.

    When completing your application, you will have the opportunity to select your preferred location. Candidates who are successful at Interview will be placed in order of merit per location and provisional job offers will be made in strict merit order per location preference. Provisional offers are made on condition that you successfully pass all pre-employment checks.