The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, fire, crime, drugs policy, immigration and passports.
We are recruiting for 275 caseworkers across the country to join either the National Returns Progression Command or the Foreign National Offenders Returns Commands, which are both part of Immigration Enforcement.
Immigration Enforcement is an operational command of the Home Office, which works with law enforcement and cross-government partners to tackle serious and organised immigration crime.
National Returns Progression Command (NRPC) is responsible for:
- Progressing individuals who have had their applications refused or rejected by the Home Office.
- The removal or repatriation of foreign nationals who have no basis of stay in the UK.
Foreign National Offenders (FNO) Returns Command is responsible for:
- Considering the deportation of foreign nationals who have been convicted of a criminal offence in the UK.
- Ensuring removal action is taken against those who have no basis of stay within the UK.
Immigration Enforcement Caseworkers
As a caseworker in one of these teams, your team might be considering:
- The removal or voluntary return of an immigration offender.
- A claim of trafficking.
- The transfer of an asylum claimant to a third country.
- Whether to pursue sanctions with respect to those living in the UK illegally.
- The progression of allocated cases through to conclusion, utilising knowledge to ensure full compliance with immigration policy and legislation.
You will receive full training to help you become an effective decision maker.
These are exciting, dynamic and fast paced environments with new challenges being faced daily. By working in a specialised casework environment, you will develop and maintain knowledge on a wide range of immigration matters, which will be invaluable for those looking to build a career across the breadth of the immigration system.
We offer competitive starting salaries – further details below, a Civil Service Pension with employer contribution rates of at least 26.6% and a range of other brilliant benefits including flexible working and 25 days annual leave on appointment, rising with service.
More about the roles
- Castle Donington
- National : £25,750 – £27,650
- London : £29,750 – £31,950
We are looking for people to join us who are:
- Able to think in an objective and analytical manner – you will be able to assess complex information from a variety of sources to draw conclusions.
- Able to make confident, high-quality recommendations based on the available evidence and in line with guidance, rules and the law.
- Good decision makers – confident to set out the evidence and explain your reasoning, whilst maintaining professionalism and sensitivity.
- Customer focused – enjoy dealing with members of the public and working collaboratively with other teams and external and internal stakeholders – dealing with people in a professional manner.
- Able to manage their own workloads to meet deadlines and balance conflicting priorities – able to react and adapt to changing circumstances.
As a caseworker you will need to:
- Have good written and verbal communication skills including building customer relations.
- Possess effective organisational, time management and prioritisation skills whilst maintaining good attention to detail.
- Demonstrate an ability to work under pressure with a flexible and positive approach.
- Be able to work independently and as part of a team.
- Have effective IT skills with ability to quickly learn to use new/different IT platforms.
You will submit your application through the online civil service recruitment portal: Civil Service Jobs.
1. Basic information
As the first part of the application process, you will be asked to confirm your eligibility by providing some basic personal information.
2. Online tests
You will then be invited to complete an online Civil Service Verbal Reasoning Test. If you pass this test, you will proceed to the Civil Service Situational Judgement Test. Candidates who successfully pass both tests will be invited to continue with their application. Find out more about Civil Service Online tests
Candidates are encouraged to take the tests early in the process to ensure they can complete their application as soon as possible (within 24-48 hours is recommended) and by the deadline given. If you don’t complete the online tests before the deadline your application will be withdrawn.
3. Statement of Suitability
Following successful completion of the tests, you will be asked to provide:
- a statement of suitability (maximum 500 words) explaining why this appointment interests you and providing evidence of how you meet the essential criteria set out above.
If you are successful at sift stage you will be invited to interview.
The interview will be conducted using a pre-recorded interview service called Launchpad. A full explanation of how the Launchpad interview will take place will be provided to you. If you are invited for interview, you will be required to have access to a personal laptop with a working webcam and good Internet access.
There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.
The closing date for the test and full application form was 23:55 on 20th February 2023.