We’re recruiting Engagement Officers to join our Detention Services Compliance Team at locations across the country. The closing date for applications is 4th December.
Immigration Enforcement is responsible for enforcing s immigration laws, tackling illegal migration and removing foreign national offenders and immigration offenders from the UK.
These roles are part of the Detention Engagement Teams (DETs). As part of Detention, Progression and Returns Command (DPRC), these teams work to enhance the quality and frequency of engagements between Home Office and people entering Immigration Removal Centres (IRC).
An Immigration Removal Centre (IRC) is a secure building that holds detained individuals prior to their removal from the United Kingdom or for nationality and identification purposes. The DET team use face-to-face interaction to build relationships with people in detention and provide an important on-site link between them and teams managing their case.
Based within the centres, engaging with those in detention and on-site healthcare providers and suppliers, DETs are better placed to ensure that vulnerability issues are identified and managed at the earliest opportunity.
Hybrid working
Due the nature of this role, these positions are not suitable for hybrid working.
Benefits
We offer competitive starting salaries, details below, along with a Civil Service Pension with employer contribution rates of at least 27%, and a range of other brilliant benefits including flexible working and 25 days annual leave on appointment, rising with service.
You’ll also have access to learning and development tailored to your role and a culture encouraging inclusion and diversity
Find out more about some of the other benefits we offer
Locations
Salary and allowances
- National: £28,000 min, £29,400 max
- London (includes Heathrow): £32,000 min, £33,600 max
- Gatwick: £29,000 min, £30,450 max
Detention Engagement Officer – Heathrow – West Drayton IRC
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Duties include:
- Conducting face-to-face engagements with residents. This includes a Home Office induction, service of official paperwork, follow up engagement, conducting assessments related to modern slavery and asylum screening interviews.
- Discussing options with residents, including returning to their country of origin and outlining the consequences of non-compliance.
- Identifying indicators of vulnerability, ensuring that these are recorded and managed in-line with policy, and attend case conference meetings.
- Engaging with IRC suppliers on a regular basis.
- Giving case updates to residents and managing your own portfolio of residents and associated workflow.
- Flagging issues appropriately and in a timely manner to management or appropriate department.
- Recording all interactions on Home Office IT systems in an accurate and timely manner and providing feedback to caseworkers.
- Actively contributing towards the compiling of management reports.
- Undertaking general office administration duties as part of your role and assisting in the successful running of the DET. This includes inbox management and answering phone calls.
-
Successful candidates must be able to demonstrate:
- Strong verbal and written communication skills.
- Good attention to detail, able to work effectively in a pressurised environment and be resilient in the face of challenge.
- Being proactive, adaptable and motivated, taking responsibility for your own work.
- Having good IT skills with experience of using Microsoft Word, Outlook and Excel.
These roles can be physically demanding and if successful you will be required to complete and pass specialist training including Personal Safety Training (PST), which develops skills in personal safety, arrest and restraint techniques. This demands physical activity and physical contact with delegates on the course. You will be required to complete a PST health declaration and, if necessary, attend a medical examination. A formal offer will be conditional upon you being physically fit to undertake and pass the training.
-
We’ll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Delivering at Pace
- Working Together
We only ask for evidence of these behaviours on your application form:
- Communicating and Influencing
-
This vacancy is using Success Profiles and will assess your Behaviours, Strengths and Experience.
As part of the application process, you’ll be asked to complete:
- Civil Service Judgement test.
you will be invited to complete a Civil Service Judgement Test. If you successfully pass this test, you will then be invited to complete the full application form. Please complete the online test as soon as possible (within 24-48 hours is recommended), the closing date for the test and full application form is 23:55 on 4th December 2023. If you fail to complete the online test or full application before the deadline, your application will be withdrawn.
Guidance for the test will be available when you are invited to take the test. The test is administered online and accessed via the Civil Service Jobs website.
-
Following successful completion of the test/s, you will then be asked to complete:
- a statement of suitability (personal statement) (maximum 500 words)
- provide evidence of the behaviour Communicating and Influencing (250 words maximum)
The statement of suitability should be aligned to demonstrate your skills and experience for the role and how you meet the essential criteria as detailed in the job description.
For guidance on how to construct your personal statement, you are encouraged to visit Civil Service Careers. Links – Statement
For guidance on how to construct your behaviour examples, you are encouraged to visit Civil Service Careers. Links –Behaviours
The sift will be held on the behaviour Communicating and Influencing and the statement of suitability (personal statement).
-
Interviews will be carried out via video. Candidates will be required to have access to:
- A laptop (personal or work) with a working webcam
- Good internet connection
- Skype for Business/Microsoft Teams
-
- Salaries start from £32,000 plus an annual allowance starting at 18.81% of salary equating to £6,019.
- Civil Service Pension with employer contribution rates averaging 27%.
- Full training and development opportunities to help you grow in your career.
- A secure career.
- An environment with flexible working options and a culture encouraging inclusion and diversity .
-
If you are interested in one of these roles, please apply using the button below.
Detention Engagement Officer – Gatwick
-
The Gatwick IRCs are made up of two sites. Brook House IRC and Tinsley House IRC. They are both located on the perimeter road of Gatwick airport.
-
Duties include:
- Conducting face-to-face engagements with residents. This includes a Home Office induction, service of official paperwork, follow up engagement, conducting assessments related to modern slavery and asylum screening interviews.
- Discussing options with residents, including returning to their country of origin and outlining the consequences of non-compliance.
- Identifying indicators of vulnerability, ensuring that they are recorded and managed in-line with policy and attend case conference meetings.
- Engaging with IRC suppliers on a regular basis.
- Giving case updates to residents and managing your own portfolio of residents and associated workflow.
- Flagging issues appropriately and in a timely manner to management or appropriate department.
- Recording all interactions on Home Office IT systems in an accurate and timely manner and providing feedback to caseworkers.
- Actively contributing towards the compiling of management reports.
- Undertaking general office administration duties as part of your role and to assist in the successful running of the DET. This includes inbox management and answering phone calls.
-
Successful candidates must be able to demonstrate:
- Strong verbal and written communication skills.
- Good attention to detail, able to work effectively in a pressurised environment and be resilient in the face of challenge.
- Being proactive, adaptable and motivated, taking responsibility for your own work.
- Having good IT skills, with experience of using Microsoft Word, Outlook and Excel.
These roles can be physically demanding and if successful you will be required to complete and pass specialist training, including Personal Safety Training (PST), which develops skills in personal safety, arrest and restraint techniques. This demands physical activity and physical contact with delegates on the course. You will be required to complete a PST health declaration and, if necessary, attend a medical examination. A formal offer will be conditional upon you being physically fit to undertake and pass the training.
-
We’ll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Delivering at Pace
- Working Together
We only ask for evidence of these behaviours on your application form:
- Communicating and Influencing
-
This vacancy is using Success Profiles and will assess your Behaviours, Strengths and Experience.
As part of the application process, you’ll be asked to complete:
- Civil Service Judgement test.
you will be invited to complete a Civil Service Judgement Test. If you successfully pass this test, you will then be invited to complete the full application form. Please complete the online test as soon as possible (within 24-48 hours is recommended), the closing date for the test and full application form is 23:55 on 4th Dec 2023. If you fail to complete the online test or full application before the deadline, your application will be withdrawn.
Guidance for the test will be available when you are invited to take the test. The test is administered online and accessed via the Civil Service Jobs website.
-
Following successful completion of the test/s, you will then be asked to complete:
- a statement of suitability (personal statement) (maximum 500 words)
- provide evidence of the behaviour Communicating and Influencing (250 words maximum)
The statement of suitability should be aligned to demonstrate your skills and experience for the role and how you meet the essential criteria as detailed in the job description.
For guidance on how to construct your personal statement, you are encouraged to visit Civil Service Careers. Links – Statement
For guidance on how to construct your behaviour examples, you are encouraged to visit Civil Service Careers. Links –Behaviours
The sift will be held on the behaviour Communicating and Influencing and the statement of suitability (personal statement).
-
Interviews will be carried out via video. Candidates will be required to have access to:
- A laptop (personal or work) with a working webcam
- Good internet connection
- Skype for Business/Microsoft Teams
-
- Salaries start from £29,000 plus an annual allowance starting at 22.72%% of salary equating to £6,588.
- Civil Service Pension with employer contribution rates averaging 27%.
- Full training and development opportunities to help you grow in your career.
- A secure career.
- An environment with flexible working options and a culture encouraging inclusion and diversity.
-
If you are interested in one of these roles, please apply using the button below.
Detention Engagement Officer -Yarlswood IRC-Bedford
-
Duties include:
- Conducting face-to-face engagements with residents. This includes a Home Office induction, service of official paperwork, follow up engagement, conducting assessments related to modern slavery and asylum screening interviews.
- Discussing options with residents, including returning to their country of origin and outlining the consequences of non-compliance.
- Identifying indicators of vulnerability, ensuring that they are recorded and managed in-line with policy and attend case conference meetings.
- Engaging with IRC suppliers on a regular basis.
- Giving case updates to residents and managing your own portfolio of residents and associated workflow.
- Flagging issues appropriately and in a timely manner to management or appropriate department.
- Recording all interactions on Home Office IT systems in an accurate and timely manner and providing feedback to caseworkers.
- Actively contributing towards the compiling of management reports.
- Undertaking general office administration duties as part of your role and to assist in the successful running of the DET. This includes inbox management and answering phone calls.
-
Successful candidates must be able to demonstrate:
- Strong verbal and written communication skills.
- Good attention to detail, able to work effectively in a pressurised environment and be resilient in the face of challenge.
- Being proactive, adaptable and motivated, taking responsibility for your own work.
- Having good IT skills, with experience of using Microsoft Word, Outlook and Excel.
These roles can be physically demanding and if successful you will be required to complete and pass specialist training including Personal Safety Training (PST), which develops skills in personal safety, arrest and restraint techniques. This demands physical activity and physical contact with delegates on the course. You will be required to complete a PST health declaration and, if necessary, attend a medical examination. A formal offer will be conditional upon you being physically fit to undertake and pass the training.
-
We’ll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Delivering at Pace
- Working Together
We only ask for evidence of these behaviours on your application form:
- Communicating and Influencing
-
This vacancy is using Success Profiles and will assess your Behaviours, Strengths and Experience.
As part of the application process, you’ll be asked to complete:
- Civil Service Judgement test.
you will be invited to complete a Civil Service Judgement Test. If you successfully pass this test, you will then be invited to complete the full application form. Please complete the online test as soon as possible (within 24-48 hours is recommended), the closing date for the test and full application form is 23:55 on 4th Dec 2023. If you fail to complete the online test or full application before the deadline, your application will be withdrawn.
Guidance for the test will be available when you are invited to take the test. The test is administered online and accessed via the Civil Service Jobs website.
-
Following successful completion of the test/s, you will then be asked to complete:
- a statement of suitability (personal statement) (maximum 500 words)
- provide evidence of the behaviour Communicating and Influencing (250 words maximum)
The statement of suitability should be aligned to demonstrate your skills and experience for the role and how you meet the essential criteria as detailed in the job description.
For guidance on how to construct your personal statement, you are encouraged to visit Civil Service Careers. Links – Statement
For guidance on how to construct your behaviour examples, you are encouraged to visit Civil Service Careers. Links –Behaviours
The sift will be held on the behaviour Communicating and Influencing and the statement of suitability (personal statement).
-
Interviews will be carried out via video. Candidates will be required to have access to:
- A laptop (personal or work) with a working webcam
- Good internet connection
- Skype for Business/Microsoft Teams
-
- Salaries start from £28,000 plus an annual allowance starting at 20.59% of salary equating to £5,755.
- Civil Service Pension with employer contribution rates averaging 27%.
- Full training and development opportunities to help you grow in your career.
- A secure career.
- An environment with flexible working options and a culture encouraging inclusion and diversity .
-
If you are interested in one of these roles, please apply using the button below.
Detention Engagement Officer -Derwentside IRC-Consett
-
Duties include:
- Conducting face-to-face engagements with residents. This includes a Home Office induction, service of official paperwork, follow up engagement, conducting assessments related to modern slavery and asylum screening interviews.
- Discussing options with residents, including returning to their country of origin and outlining the consequences of non-compliance.
- Identifying indicators of vulnerability, ensuring that they are recorded and managed in-line with policy and attend case conference meetings.
- Engaging with IRC suppliers on a regular basis.
- Giving case updates to residents and managing your own portfolio of residents and associated workflow.
- Flagging issues appropriately and in a timely manner to management or appropriate department.
- Recording all interactions on Home Office IT systems in an accurate and timely manner and providing feedback to caseworkers.
- Actively contributing towards the compiling of management reports.
- Undertaking general office administration duties as part of your role and to assist in the successful running of the DET. This includes inbox management and answering phone calls.
-
Successful candidates must be able to demonstrate:
- Strong verbal and written communication skills.
- Good attention to detail, able to work effectively in a pressurised environment and be resilient in the face of challenge.
- Being proactive, adaptable and motivated, taking responsibility for your own work.
- Having good IT skills, with experience of using Microsoft Word, Outlook and Excel.
These roles can be physically demanding and if successful you will be required to complete and pass specialist training including Personal Safety Training (PST), which develops skills in personal safety, arrest and restraint techniques. This demands physical activity and physical contact with delegates on the course. You will be required to complete a PST health declaration and, if necessary, attend a medical examination. A formal offer will be conditional upon you being physically fit to undertake and pass the training.
-
We’ll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Delivering at Pace
- Working Together
We only ask for evidence of these behaviours on your application form:
- Communicating and Influencing
-
This vacancy is using Success Profiles and will assess your Behaviours, Strengths and Experience.
As part of the application process, you’ll be asked to complete:
- Civil Service Judgement test.
you will be invited to complete a Civil Service Judgement Test. If you successfully pass this test, you will then be invited to complete the full application form. Please complete the online test as soon as possible (within 24-48 hours is recommended), the closing date for the test and full application form is 23:55 on 4th Dec 2023. If you fail to complete the online test or full application before the deadline, your application will be withdrawn.
Guidance for the test will be available when you are invited to take the test. The test is administered online and accessed via the Civil Service Jobs website.
-
Following successful completion of the test/s, you will then be asked to complete:
- a statement of suitability (personal statement) (maximum 500 words)
- provide evidence of the behaviour Communicating and Influencing (250 words maximum)
The statement of suitability should be aligned to demonstrate your skills and experience for the role and how you meet the essential criteria as detailed in the job description.
For guidance on how to construct your personal statement, you are encouraged to visit Civil Service Careers. Links – Statement
For guidance on how to construct your behaviour examples, you are encouraged to visit Civil Service Careers. Links –Behaviours
The sift will be held on the behaviour Communicating and Influencing and the statement of suitability (personal statement).
-
Interviews will be carried out via video. Candidates will be required to have access to:
- A laptop (personal or work) with a working webcam
- Good internet connection
- Skype for Business/Microsoft Teams
-
- Salaries start from £28,000 plus an annual allowance starting at 17.5% of salary equating to £4,900.
- Civil Service Pension with employer contribution rates averaging 27%.
- Full training and development opportunities to help you grow in your career.
- A secure career.
- An environment with flexible working options and a culture encouraging inclusion and diversity .
-
If you are interested in one of these roles, please apply using the button below.
Detention Engagement Officer – Dungavel IRC, Strathaven
-
Duties include:
- Conducting face-to-face engagements with residents. This includes a Home Office induction, service of official paperwork, follow up engagement, conducting assessments related to modern slavery and asylum screening interviews.
- Discussing options with residents, including returning to their country of origin and outlining the consequences of non-compliance.
- Identifying indicators of vulnerability, ensuring that they are recorded and managed in-line with policy and attend case conference meetings.
- Engaging with IRC suppliers on a regular basis.
- Giving case updates to residents and managing your own portfolio of residents and associated workflow.
- Flagging issues appropriately and in a timely manner to management or appropriate department.
- Recording all interactions on Home Office IT systems in an accurate and timely manner and providing feedback to caseworkers.
- Actively contributing towards the compiling of management reports.
- Undertaking general office administration duties as part of your role and to assist in the successful running of the DET. This includes inbox management and answering phone calls.
-
Successful candidates must be able to demonstrate:
- Strong verbal and written communication skills.
- Good attention to detail, able to work effectively in a pressurised environment and be resilient in the face of challenge.
- Being proactive, adaptable and motivated, taking responsibility for your own work.
- Having good IT skills, with experience of using Microsoft Word, Outlook and Excel.
These roles can be physically demanding and if successful you will be required to complete and pass specialist training including Personal Safety Training (PST), which develops skills in personal safety, arrest and restraint techniques. This demands physical activity and physical contact with delegates on the course. You will be required to complete a PST health declaration and, if necessary, attend a medical examination. A formal offer will be conditional upon you being physically fit to undertake and pass the training.
-
We’ll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Delivering at Pace
- Working Together
We only ask for evidence of these behaviours on your application form:
- Communicating and Influencing
-
This vacancy is using Success Profiles and will assess your Behaviours, Strengths and Experience.
As part of the application process, you’ll be asked to complete:
- Civil Service Judgement test.
you will be invited to complete a Civil Service Judgement Test. If you successfully pass this test, you will then be invited to complete the full application form. Please complete the online test as soon as possible (within 24-48 hours is recommended), the closing date for the test and full application form is 23:55 on 4th Dec 2023. If you fail to complete the online test or full application before the deadline, your application will be withdrawn.
Guidance for the test will be available when you are invited to take the test. The test is administered online and accessed via the Civil Service Jobs website.
-
Following successful completion of the test/s, you will then be asked to complete:
- a statement of suitability (personal statement) (maximum 500 words)
- provide evidence of the behaviour Communicating and Influencing (250 words maximum)
The statement of suitability should be aligned to demonstrate your skills and experience for the role and how you meet the essential criteria as detailed in the job description.
For guidance on how to construct your personal statement, you are encouraged to visit Civil Service Careers. Links – Statement
For guidance on how to construct your behaviour examples, you are encouraged to visit Civil Service Careers. Links –Behaviours
The sift will be held on the behaviour Communicating and Influencing and the statement of suitability (personal statement).
-
Interviews will be carried out via video. Candidates will be required to have access to:
- A laptop (personal or work) with a working webcam
- Good internet connection
- Skype for Business/Microsoft Teams
-
- Salaries start from £28,000 plus an annual allowance starting at 19.5% of salary equating to £5,460.
- Civil Service Pension with employer contribution rates averaging 27%.
- Full training and development opportunities to help you grow in your career.
- A secure career.
- An environment with flexible working options and a culture encouraging inclusion and diversity .
-
If you are interested in one of these roles, please apply using the button below.
