We’re seeking adaptable, proactive and motivated people who are keen to make a real impact by contributing to immigration casework decisions.
We have 61 Immigration Casework Support Officer vacancies and are inviting candidates to join our Immigration Enforcement team, where you will be supported to develop and grow your career. The closing date for applications is 24 November 2025.
You’ll receive a salary of £26,750 (National) or £30,750 (London/Croydon) plus a variety of employee benefits.
Immigration Enforcement is responsible for enforcing the government’s immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. It also aims to disrupt the organised criminal groups that exploit the vulnerable for their personal gain. Learn more on our careers pages.
About the role
As a Casework Support Officer, you will work in a fast-paced and dynamic environment and develop specialist knowledge across a broad range of immigration matters. This will involve supporting case progression and maintaining accurate records that contribute to the decision-making processes. You’ll also adhere to with policy and legislation and ensure that the safeguarding needs of individuals are met.
You’ll work as part of a supportive team with access to learning and development opportunities to support your career aspirations.
Full training will be provided, and you will be assigned to either the National Returns Progression Command (NRPC), supporting the removal of individuals with no lawful basis to remain in the UK, or the Foreign National Offenders Return Command (FNO RC), progressing foreign national offenders towards removal under the deportation process. Please note that team preference cannot be requested.
We actively embrace diversity and promote equality of opportunity to enable us to reflect the communities that we serve. We aim to provide our team members with the opportunity to work at pace and deliver in stretching roles.
Meet the team
Join us at our one of our Caseworker Support Officer online information events to hear more about the role. You can sign up on Eventbrite using the following links
Thursday 13th November 12:00 – 13:00
Monday 17th November 18:00 – 19:00
This is your opportunity to hear first-hand what working in the team is really like. We’ll also share hints and tips to help you write your application.
Watch the videos below and hear directly from our caseworkers.
Working Arrangements
This role is available on a full-time basis. It is also suitable for part-time working hours, with a minimum requirement to work 3 days / 22 hours per week due to business requirements.
If you are considering applying for part-time hours, contact [email protected] to discuss your request as not all working patterns may be accommodated.
Benefits
- Civil Service Pension with employer contribution rates of 28.97%
- In-year reward scheme for one-off or sustained exceptional personal or team achievements
- Full training, along with access to development opportunities to help you grow in your career
- 25 days annual leave on appointment, rising with service to 30 days
- Eight days of public holidays, plus one additional privilege day
- An environment with flexible working options and a culture encouraging inclusion and diversity
Find out more about some of the other benefits we offer.
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- Croydon
- Glasgow
- Hounslow
- Leeds
- Liverpool
- London
- Portishead
- Sheffield
- Solihull
- Stoke-On-Trent
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- Progress and monitor immigration cases in line with current policy and guidance, ensuring timely and appropriate action
- Liaise professionally with a range of internal and external stakeholders, such as legal representatives, healthcare professionals, and social services
- Interpret and manage data using spreadsheets and databases to support case progression and reporting
- Manage your own workload effectively in a fast-paced environment, contributing to team goals and delivering high-quality outcomes
- Maintain accurate records using Microsoft Office tools, including Outlook, Word, Excel, SharePoint and MS Teams
- Handle incoming correspondence and telephone calls, ensuring responses are clear, accurate, and compliant with GDPR
- Provide general administrative support, including logging correspondence, moving files, and responding to enquiries
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- Good written and verbal communication skills
- Fluency in speaking, reading, and writing English
- Adaptable, organised and good attention to detail
- Proactive, motivated, and self-led
- Flexible approach and ability to work independently and as part of a busy team
- Effective IT skills and have the capacity to learn to use new IT systems
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This vacancy is using Success Profiles (opens in a new window), and will assess your Ability, Behaviours and Strengths.
This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
As part of the application process, you will first be asked to confirm your eligibility by providing some basic personal information.
After submission of this first stage, you will be invited to complete the following online tests:
- Civil Service Judgement Test
- Civil Service Verbal Test
- Casework Skills Test
Online Test
If you successfully pass each test, you will be invited to the single pre-recorded sift and interview. Please complete the online tests as soon as possible (within 24-48 hours is recommended). If you fail to complete the online tests or full application before the deadline, your application will be withdrawn. Each online test must be passed to start the next.
Guidance for the Civil Service test(s) will be available when you are invited to take the test(s). The online tests are accessed via the Civil Service Jobs website.
You cannot complete the tests on a mobile phone or tablet.
Interview
If you pass the online tests you will be invited to take part in a pre-recorded virtual interview using the Vidcruiter platform.
Please note:- A full explanation of how the Vidcruiter sift and interview will take place will be provided to you. If you are invited for interview, you will be required to have access to a laptop (personal) with a working webcam and good Internet access
- You will be required to show and upload photo identification (e.g. current passport/driving licence) at the start of your virtual sift and interview recording, so please have this ready)
You will receive a link to complete a single video sift and interview and you will be asked to video record your responses to pre-recorded questions.
You will have 5 days to complete your single pre-recorded sift and interview once you receive the invite. If you fail to submit a recording your application will be withdrawn.
All candidates are required to answer all questions. The first two Strength-based questions will be scored for all candidates. Only those who meet the minimum pass mark on these initial questions will have their remaining responses assessed. Candidates who do not meet the pass mark will receive scores for the first two questions only.
For guidance and information on what to expect and how to prepare for an interview, you are encouraged to visit Civil Service Careers.
Artificial Intelligence
Artificial Intelligence can be a useful tool to support your application; however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
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