Locations Archives - Home Office Careers


The Home Office is establishing a hub in Stoke-on-Trent, which will accommodate a new multidisciplinary case-working function and a national asylum customer communication hub, along with other operational and enabling teams.

The Home Office will become a major employer in Stoke-on-Trent for the first time, bringing a range of different functions and jobs to the city and providing a pipeline of exciting career paths, with an apprentice-first policy for hiring at junior grades.

These roles will be centrally based at 2 Smithfield, part of the Smithfield development in the cultural quarter of Hanley.

Image of Smithfield 2 Building in Stoke-on-Trent

Our aspiration is to create a centre for innovation where we can find new ways to solve problems and deliver for the public, putting innovation at the heart of how our services are developed and delivered.

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What you could be doing

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, fire, crime, drugs policy, immigration and passports.

The roles at our Stoke-on-Trent Hub will cover a range of grades and will support functions across our business areas including:

Two female staff members in a meeting

Two of the roles we’ll be recruiting for soon include:

Customer Services Administrative Officers

Customer Services Group brings together His Majesty’s Passport Office and UK Visas & Immigration. As a major operational arm of the Home Office, we play a vital role in supporting the economy and cultural life of the UK.

Our roles are challenging and complex, as we seek to safeguard the vulnerable and their host communities while ensuring our borders are safe and controlled.

In this role, you would consider applications from foreign nationals wishing to stay in the country for work, study or to be with family. As an Administrative Officer, you’d prepare and make case files ‘decision ready’ for casework, update files with customer evidence and conduct face-to-face identity interviews. You’d follow the guidance and framework in place, to ensure a high quality of service to customers.

Our vision is for everyone, no matter their role, to be able to make decisions that will help place our customers’ needs at the centre of what we do.


We invest in our people and their development. Some of these roles will have the opportunity to be coupled with an apprenticeship (suitability and eligibility requirements apply). As an apprentice, you’d work in an interesting and impactful role while gaining an internationally recognised qualification. Apprenticeships are work-based training programmes and apprentices spend 20 per cent of their contracted hours undertaking off-the-job training with the support of their learning provider and Line Manager.

Member of Home Office staff

Asylum Decision Maker roles

Asylum Decision Makers work directly with people seeking asylum. They play an important role in offering protection to the most vulnerable and refusing those who do not qualify, ensuring effective immigration control and keeping the UK safe and secure. This is one of the most challenging and important jobs in government.

As an Asylum Decision Maker, you would ensure the department has all the information necessary to make an informed decision on a claimant’s application. You would develop specialist knowledge of legislation and policy, keeping up to date with guidance and caselaw and seeking advice from technical specialist colleagues within the team.

You can learn more about working for the Home Office on this website, and you can search for vacancies being advertised at Stoke on Civil Service Jobs website