Mae fersiwn o’r cyhoeddiad hwn yn y Gymraeg ar gael are ein gwefan .
Join us as a Bilingual Welsh and English-speaking Passport Officer in Newport, Gwent. Here, every decision you make helps protect the integrity of the UK.
As a Bilingual Passport Officer, you’ll use your Welsh and English language skills to support people through important life moments. You’ll help make sure each application is accurate, secure, and meets the right standards, so citizens can travel, work, and live with confidence. This is a unique opportunity for a bilingual speaker to become an integral member of His Majesty’s Passport Office (HMPO).
The closing date for applications is 19 August 2026. This role is at Administrative Officer grade.
To apply for this role, you must be fluent in speaking Welsh and English.
You’ll receive a salary of £30,920 plus additional employee benefits.
HMPO is a directorate of the Home Office and the sole issuer of UK passports. We’re also responsible for civil registration services through the General Register Office (GRO). HMPO is a customer focused organisation employing over 4,000 people in a network of offices across the UK.
About the role
What we’re looking for
We’re looking for a bilingual Welsh and English speaker who is flexible, organised, and confident working in a fast-paced environment. You’ll need to be professional, customer focused, and comfortable adapting to change while solving problems effectively. You’ll also bring a strong sense of personal ethics and honesty, strong interpersonal communication skills and the ability to build relationships with the public, internal and external stakeholders, and work as part of a wider team.
What you’ll do
As a Passport Officer, you’ll examine passport applications, confirm identity and nationality, and approve those that meet policy and legal requirements. Working as part of the wider Immigration and Citizenship Services team, you’ll help deliver a secure and efficient passport service that people can trust.
This is an important role where attention to detail, sound judgement, and a strong sense of responsibility help protect the integrity of the UK passport and maintain confidence in an essential public service.
Working arrangements
This role is suitable for part-time working hours, with a minimum of 20 hours across at least four days per week.
Training
You will receive training and support to carry out the role.
Candidates applying on a part‑time basis should note that flexibility in working days may be required during training.
Benefits
- Civil Service Pension with employer contribution of 28.97%
- In-year reward scheme for one-off or sustained exceptional personal or team achievements
- Full training and access to development opportunities
- 25 days’ annual leave on appointment, rising with service to 30 days
- Eight days of public holidays, plus one additional privilege day
- Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office
- A culture that encourages inclusion and diversity
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Newport, Gwent
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- Examine passport applications in Welsh and English to determine identity and nationality
- Provide timely and effective customer service to internal and external customers
- Respond to enquiries and complaints in both Welsh and English (written, telephone, and face-to-face)
- Apply legislation, policy, and security guidance in all decisions
- Review documents and evidence to identify potential fraud
- Work flexibly to support colleagues and wider operational delivery
- Take responsibility for your performance, attendance, and development
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As part of the application process, you must be able to demonstrate these essential skills:
- Fluent in Welsh language
- Strong written communication skills
- Effective verbal communication skills
- Proficient in Information Technology (IT)
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This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
This gives us the best possible chance of finding the right person for the job, drive up performance and improve diversity and inclusivity.
Application
As part of the application process, you’ll need to provide:
- A CV
- A personal statement (maximum 500 words) showing how you meet the essential criteria
Please note that your CV and Personal Statement must be submitted in English.
Sift
The sift will be held on the CV and Personal Statement.
Initial assessment
Welsh language assessment (written and verbal via Microsoft Teams)
Interview
If you are successful at sift and initial assessment, you will be invited to an interview which with behaviour and strengths-based questions.
The behaviours that will be assessed include:
- Making Effective Decisions
- Communicating and Influencing
- Delivering at Pace
The interview will take place on Microsoft Teams and will be conducted in English.
For guidance and information on what to expect and how to prepare for an interview, visit Civil Service Careers.
